By Maggie Kindred
This can be a light-hearted, simply digestible advisor with a wealth of convenient tricks and guidance for speaking with the general public. For these within the assisting professions, speaking with the general public can occasionally be a problem, and varied abilities are had to these used while speaking with family and friends. This booklet addresses those matters via supplying hundreds and hundreds of easy methods to converse with the general public, masking subject matters reminiscent of handling clash, assertiveness, emotions, listening and bounds. it is usually advice looking back, supervision, confidentiality and anti-discrimination. The publication makes use of a enjoyable and available procedure, making the recommendation effortless to learn after which positioned into perform. this convenient consultant should be precious to various practitioners within the supporting professions together with overall healthiness viewers, social care employees, probation officials and lecturers, in addition to the other specialist trying to find how one can converse successfully.
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Additional resources for 500 Tips for Communicating with the Public
The family communicates as a group, rather than each 44 •â•‡ 500 Tips for Communicating with the Public person communicating individually with each other member which brings the risk of misunderstandings. It falls outside of the scope of this book to do so, but there are a number of really good books out there on how to do FGC well. • Generally, aim to be understood, rather than risking being misunderstood. Most of the time, we want to be understood when we talk to, write to, phone or text another person.
Assess the quality of the silence. Silence is not neutral – does it feel angry, threatening, sad, reflective, relaxed, encouraging…? Questioning skills • Recognize when questioning is useful. It is useful, for example, when you need precise information, you need to open up an area, or you need to prompt. • Know the four main types of question: 1. g. ’) 2. g. ’) 3. g. ’) 4. g. ’). 48 •â•‡ 500 Tips for Communicating with the Public • Keep your questions short and to the point. Don’t string several questions together all in one breath as this can be confusing and can increase the level of anxiety.
Monitor your facial messages. The face is a powerful tool for communication and is perhaps the most obvious way to communicate nonverbally. It can be a conscious or unconscious way of showing that you feel sad, angry, concerned or happy. Take care to avoid communicating feelings that you do not wish to communicate. • Mind your hand language! Self-touching actions, such as touching the face, scratching, gripping the hands together or putting the hands in or near the mouth, can communicate signs of tension or stress.
500 Tips for Communicating with the Public by Maggie Kindred